At Apex Armory, we are committed to your satisfaction and want to ensure you have a positive experience with every purchase. We understand that purchasing a firearm is a significant decision, and we strive to make the process as smooth and transparent as possible. Please review our return policy carefully.
Firearms
Due to federal, state, and local regulations, all sales of firearms are final. Once a firearm has been transferred to the receiving FFL (Federal Firearms License) dealer, the sale is considered complete. We cannot accept returns or exchanges on firearms under any circumstances.
Please inspect your firearm thoroughly at the FFL dealer before completing the background check and taking possession. If you or the FFL dealer discover any defects, missing parts, or shipping damage at that time, please refuse the transfer and contact us immediately so we can address the issue with the manufacturer.
Accessories, Parts, and Gear
We want you to be happy with your non-firearm purchases. You may return new, unused, and unopened items in their original packaging within 30 days of the delivery date for a full refund or exchange.
To be eligible for a return, the item must be:
- In the same condition you received it
- Unworn, unused, and unwashed
- In the original packaging with all tags attached
- Free of any odors, stains, or damage
How to Initiate a Return
To start a return, please contact our customer service team at contact@apexarmory.online with your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.
Returns without an RMA number will not be accepted.
Return Shipping
The customer is responsible for all return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.
Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to your original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
Damaged or Incorrect Items
If you receive an item that is damaged in shipping or is not the item you ordered, please contact us immediately upon receipt. Please provide photos of the damage and your order number, and we will work with you to arrange a replacement or a return at our expense.
Non-Returnable Items
In addition to firearms, the following items cannot be returned:
- Ammunition
- Used or customized items
- Special order items
- Items marked as “Final Sale” or “Clearance”
Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the standard return process and place a new order for the desired item.
Questions
If you have any questions about our return policy, please do not hesitate to contact our customer service team at contact@apexarmory.online. We are here to help.